Terms of service

We do not sell Google Ads and we do not sell organic social media management. If you need those, we will say so and point you elsewhere rather than take the money.

The exact scope of your engagement is whatever your proposal or service agreement lists - deliverables, quantities, timelines and price. Nothing on this website is that scope. Marketing copy, case studies and pages describing our services are descriptions, not commitments.

Work outside the agreed scope is quoted separately and starts once you approve it in writing. Email counts as writing.

Retainer fees are invoiced in advance and due before the month they cover. Project deposits are due before work starts. Everything else is due on the date the invoice states, in US dollars, and prices exclude any applicable sales tax.

If an invoice is more than seven days late we may pause all work, including live campaigns, until it is paid. We will tell you before we do it. Balances more than thirty days late may carry interest at 1.5% per month or the maximum the law allows, whichever is lower, plus any reasonable cost of collection.

Fees are for work performed, so they are non-refundable once the work is done. If you cancel mid-month on a retainer, that month is not pro-rated. If you cancel a project after work has begun, the deposit is not returned and you owe the fees for work completed to that point.

Do not dispute a charge with your bank instead of talking to us. Raising a chargeback for work we delivered is a breach of these terms, and you agree to cover the resulting fees and the cost of contesting it. Email us first - almost everything gets fixed that way.

Access. You grant us the account access we need - Google Business Profile, website admin, hosting, Meta Business Manager, analytics - and you keep it granted for the length of the engagement. You keep ownership of every account. We work inside yours and never move your assets into an account you cannot see.

Materials. Photos, logos, licence numbers, service areas, pricing and any claims about your business come from you. You confirm you have the right to use everything you send us and that the facts in it are accurate.

Responsiveness. Leads we generate are yours to answer. Campaigns fail when the phone does not get picked up, and no amount of marketing fixes that. We may point it out.

Compliance. You are responsible for holding the licences and insurance your work requires and for the legality of what you sell. If we publish a claim you gave us and it turns out to be false, that is on you, and you agree to cover any resulting third-party claim against us.

Once you have paid in full for a deliverable, it is yours - website copy, page designs, ad creative, images we produced for you and the content we published on your site. Ownership transfers on full payment, not before. Work you have not paid for remains ours, and using it anyway is copyright infringement.

We keep ownership of the things that are not yours to begin with: our processes, templates, internal documentation, audit frameworks, code libraries and anything we built before your project or use across all clients. You get an unlimited licence to use them inside your own deliverables, not a right to resell them.

Third-party assets stay under their own licence. Stock images, fonts, plugins and software we use on your behalf are licensed to you on those vendors' terms, and any ongoing subscription for them is your cost after handover.

We may show your project in our portfolio, case studies and marketing, including your business name, logo and performance figures. If you would rather we did not, email us and we will keep it out. Anything you tell us in confidence stays confidential either way, and that obligation runs both directions and survives the engagement.

We may use subcontractors and specialist partners to deliver parts of your work. We remain responsible for it and they are bound by the same confidentiality obligations we are.

While we work together and for twelve months after, you agree not to directly solicit or hire our employees or contractors without our written consent. This does not stop anyone answering a public job advert you did not aim at them.

These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Any dispute is brought in the state or federal courts in Lee County, Florida, and both parties consent to that venue.

Before filing anything, talk to us. Both parties agree to raise a dispute in writing and try to resolve it in good faith for thirty days first. Most problems are a misunderstanding about scope and are cheaper to fix over the phone.

We are independent contractors, not partners, employees or joint venturers, and neither party can bind the other. You may not transfer your agreement with us without our consent. We may transfer ours if the business is sold, in which case the buyer takes on these terms.

If a court finds part of these terms unenforceable, the rest stays in force. Failing to enforce a term once does not waive it later. Together with your proposal or service agreement, these terms are the whole agreement between us and replace anything said before.

We may update these terms. The date at the top of this page changes when we do, and material changes to an ongoing engagement take effect at your next renewal, not mid-month. Continuing to use the site or the services after an update means you accept it.